Malaysia Call Center and BPO Market Report Abstract
The
Malaysia BPO and Call Center market continues achieve strong growth in 2010. India - hurt by by rising wage costs, attrition and an a shortage of English proficient talent, has caused several BPO firms to increase their investments in Malaysia. AIG announced KL will be their "Center of Excellence" for Asia and a number of AIG data centers around Asia will be closed and consolidated into their Malaysian operation. HSBC continues to invest in Malaysia for back office processing, as does DHL, BMW and Standard Chartered Bank.
We see the growth in the spending on Call Center technology increasing by 9% in 2010, and forecast 2011 to have double digit growth as the Malaysian economy rebounds and more domestic companies upgrade their CRM systems and adopt cloud based services.
This market research paper is a new and independent assessment of the Call Center and SSC (Shared Services Center) industry in Malaysia.
Roselle Garcia, lead researcher for the publication, notes that companies like AIG, HSBC, BMW, Standard Chartered Bank are upgrading their operations in the Malaysian MSC. Growth in the number of Call Center seats in Malaysia will grow by 13% in 2010, and the number of global business processes being managed will also see double digit growth.
Key topics in this market research report - Malaysia BPO Call Center Market 2010 to 2014
This research is designed to help you:- Assess the size of the Call Center and BPO market in Malaysia
- Develop plans for expanding or establishing call center or BPO enterprise in Malaysia
- Understand the opportunities and risks in Malaysia
- Understand through a case study on how and why Standard Chartered built its Shared Services Center in Malaysia
- Understand the trends and influences helping/hurting the Malaysia Call Center market
- Understand the forecast for the number of Call Centers and Call Center seats in Malaysia
Table of Figures and Exhibits:
1. Growth in the Number Call Centre Seats in Malaysia to 2014
2. Percentage Spending Increases on Call Centre Technology to 2014
3. Call Center Site Growth by Industry Vertical Sectors in Malaysia
4. Strengths Weaknesses Opportunities Threats - SWOT Analysis Malaysia's BPO Sector
5. Top Domestic and MNC Companies Expanding their BPO, Call Centers, and Data Center operations in Malaysia.
6. Forecast for BPO and Call Center Industry in Malaysia to 2014
Primary research for this report was conducted in Malaysia at over 50 companies in 2010.