Philippines BPO Call Center Report Abstract
The
Philippines BPO market continues to grow in 2010, and the
continued focus of US companies to reduce costs is only helping the
Contact Center and BPO industry in
the Philippines. We are projecting the number of call center seats in Philippines will steadily increase in 2010. Revenue growth for underlying Call Center technology is still promising - although growth won't be in the double digits that we saw over the last few years. In 2010, over 415,000 knowledge workers will be serving the largest global enterprises.
This 2010 market research report is a new independent assessment of the Call Center industry in Philippines. It outlines risks, key players, and the key service providers.
Roselle Garcia,
lead
researcher for the publication, notes that companies like
Accenture, IBM,
HSBC, Citibank continue to increase their BPO operations in the
Philippines. As long as wages remain low (the average agent
salary in Philippines is
less than US $350 per month) and infrastructure prices remain
stable, revenues for the Philippines offshore
BPO market in 2010 will grow at 18-20%
Key Topics in this Research on Philippines BPO and Call Center Market
This research is designed to help investors, management, vendors and analysts:- Assess the size of the Call Center and BPO market in Philippines
- Target marketing plans for BPO enterprise technology in Philippines
- Understand the trends for office rents for Call Center space in the Philippines
- Understand the trends for office rents for Cal Center space in the Philippines
- Understand the salary trends in the Philippines Call Center market
- Understand the keyd issues facing BPO and Call Center leadership teams in the Philippines
- Understand the key risks of establishing a Call Center in Philippines
- Assessment of Malaysia vs Philippines for establishing BPO center
Table of Figures and Exhibits:
1. Expected Growth in Call Center Seats in Philippines
2. Expected Industry Spend on Call Center and BPO Technology
3. Call Center Growth by Industry Vertical Sectors
4. Strengths Weakness Opportunities Threats SWOT Analysis
5. Top Companies Expanding their BPO operations in Philippines.
6. Revenue Growth for BPO & Call Center Industry in Philippines - 2009 to 2014
Research for this report was conducted in the Philippines in 2010