Philippines BPO Call Center Report Abstract
The
Philippines BPO market continues to grow, and the US economic
recession is only helping the Call Center and BPO industry in
the Philipines as American companies continue to cut costs.We are projecting the number of call center seats in Philippines will steadily increase in 2010. Revenue growth for underlying Call Center technology is still promising - although growth won't be in the double digits that we saw over the last few years. In 2010, over 415,000 knowledge workers will be serving the largest global enterprises.
This 2010 market research report is a new independent assessment of the Call Center industry in Philippines. It outlines risks, key players, and the key service providers.
Roselle Garica,
lead
researcher for the publication, notes that companies like
Accenture, IBM,
HSBC, Citibank contine to increase their BPO operations in the
Philippines. As long as wages remain low (the average agent
salary in Philippines is
less than US $350 per month) and infrastructure prices remain
stable, revenues for the Philippines offshore
BPO market in 2010 will grow at 18-20%
Key Topics in this Research on Philippines BPO and Call Center Market
This research is designed to help investors, management, vendors and analysts:- Assess the size of the Call Center and BPO market in Philippines
- Target marketing plans for BPO enterprise technology in Philippines
- Understand the risks of investing in the Philippines
- Understand the technology trends being adopted in the Philippines Call Center market
- Understand the key problems and issues of the Philippines BPO and Call Center leadership teams
- Understand the risks of establishing a Call Center location in Philippines
- Assessment of Malaysia vs Phillipines for establishing BPO center
Table of Figures and Exhibits:
1. Expected Growth in Call Centre Seats in Philippines
2. Expected Industry Spend on Call Centre and BPO Technology
3. Call Center Growth by Industry Vertical Sectors
4. Strengths Weakness Opportunities Threats SWOT Analysis
5. Top Companies Expanding their BPO operations in Philippines.
6. Revenue Growth for BPO & Call Center Industry in Philippines - 2009 to 2014
Research for this report was conducted in the Philippines in Q1 2010