China Call Center Market Report Abstract
This 2010 market research report is a new assessment of the Call Center industry in the PRC. China's contact center industry growth remains very strong, and we are seeing with over 20% growth rate in technology spending for call center technology infrastructure. The number of Call Center seats in China in 2009 grew past 350,000.
The study outlines the robust Contact Center market in China and presents APRG's market forecasts for key indicators to 2013. In addition, the report identifies market opportunities and challenges unique to this fast growing sector.
Key goals of this Research Report - China's Call Center Market
This research is designed to help investors, vendors and analysts:- Assess the size of the Contact Center market in China
- Understand the opportunities and risks, understand which sectors and cities are growing the fastest
- Understand the trends and influences impacting the China Call Centre market
Table of Figures and Exhibits:
1. Current and Expected Growth in Call Centre Seats in China 2003 - 2013
2. Revenue Forecast for Call Centre Technology Spending in China
3. Call Center Trends in China by Industry Vertical Sectors
4. Strengths Weaknesses Opportunities Threat - SWOT Analysis
5. China's Contact Center Market Landscape
6. Number of Call Centers in China with more than 1000 and 3000 seats
7. Growth Drivers: 2010 to 2013
8. Revenue Forecast for Call Center Technology Professional Services
9. China - Increase in Call Center Customer Transactions by type (web, sms, voice, etc)
Research for this report was conducted in China in Q1 2010