China Call Center Market Report Abstract
This 2011 market research report is a new assessment of the Call Center industry in the PRC. China's contact center industry growth remains very strong, and we are seeing with over 20% growth rate in technology spending for call center technology infrastructure.
The study outlines the robust Contact Center market in China and presents APRG's market forecasts for key indicators to 2015. In addition, the report identifies market opportunities and challenges unique to this fast growing sector in China
Key goals of this Research Report - China's Call Center Market
This research is designed to help investors, vendors and analysts:- Assess the size and the opportunities of the Contact Center market in China
- Understand which sectors and cities are growing the fastest
- Understand the trends and influences impacting the China Call Centre market
- Make investment decisions on this sector
Table of Figures and Exhibits:
1. Current and Expected Growth in Call Centre Seats in China 2003 - 2015
2. Revenue Forecast for Call Centre Technology Spending in China
3. Call Center Trends in China by Industry Vertical Sectors
4. Strengths Weaknesses Opportunities Threat - SWOT Analysis
5. Call Center Outsourcing Market in China
6. Number of Call Centers in China with more than 1000 and 3000 seats
7. Growth Drivers: 2011 to 2015
8. Revenue Forecast for Call Center Technology Professional Services
9. China - Increase in Call Center Customer Transactions by type (web, sms, voice, SNS, etc)
Research for this report was conducted in China in Q4 2010 and Q1 2011