Market Research for 2011 

Call Center Malaysia Philippines Research

APRG is the leading regional provider of market intelligence for the information technology, telecommunications, and the digital content markets of Asia.  Our research helps marketing professionals, business executives, and the investment community  understand the trends, risks, and opportunities of the emerging markets of Asia.  

New this week: Indonesia Contact Center and BPO Market Forecast 2011 to 2015    


New Research Publications for 2011 

Indonesia Contact Center Market 2011 to 2015 - 2010 was a breakout year for Indonesia's Contact Center market and growth for 2011 promises to be equally stunning as this fourth most populous nation economically comes of age.   

Indonesia's Internet Games Market  - This report researches the growing online casual games and MMORPG market in Indonesia. APRG predicts more revenue growth from virtual goods instead of from traditional physical game sales as broadband adoption continues in Indonesia.

China Online Gaming Market Forecast -  China's online Internet gaming market continues to earn good revenue as we enter the new decade. This research report examines the MMORPG and casual gaming market of 200+ million users and the revenue forecast to 2014. 

Indonesia Broadband Market in 2011 - Many opportunities in this long under served market, with BPL and WiMax key factors in Indonesia's next chapter in broadband services.

China's Call Center Market Outlook - 2011 market research outlines current state and growth opportunities of the Call Center market in China, and includes SWOT analysis, revenue drivers and opportunities, and risks. Additonally, the research report uutlines the size of China Call Center market by number of seats, vertical industries, size of Contact Centers, technology spending, and more.  

Philippines Call Center and BPO Market -  The Call Center and BPO market in the Philippines will see over US $13.5 billion in revenue this year.  This Q4 2010 report provides an unvarnished analysis on the risks and issues of establishing a Call Center or BPO operations in the Philippines, and outlines the expected growth of revenue, salaries, rent, and more.     

Malaysia BPO and Call Center Market Outlook - New research outlines current state and growth opportunities of the Call Center industry in Malaysia in 2010, as well as a SWOT analysis of establishing offshore BPO operations or Contact Center in Malaysia.
 
 

Why APRG

Founded in 1995 by executives from IBM and AT&T, APRG fills a much needed gap in the Asia market research sector by asking the difficult questions in the opaque markets.  APRG has provided market intelligence to leading global companies such as Adobe, Cisco, Disney,Telkomsel, ESPN, HP,  NTT,  Orange, HP, and more.